Refund and Returns Policy

01/14/2022

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

All sales are FINAL NO REFUNDS, CHANGE ONLY  WITHIN 7 DAYS with ORIGINAL PACKAGING AND RECEIPT. A fee will be applied for returns if accepted of 25% of the total value

Changes are not accepted for not liking the product to the customer after it has already been delivered to the customer.

The product will be changed if damaged by an entirely new one

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 7 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at newperezfurniture@yahoo.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: 2885 w 68 st Suite 7 Hialeah FL 33018.

Gifts

Shipping returns

To return your product, you should mail your product to:2885 w 68 st Suite 7 Hialeah FL 33018.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at newperezfurniture@yahoo.com for questions related to refunds and returns.

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